Refund Policy
Effective date: 2026-10-19
1. Rule
Passes are time-based digital services that start at payment (top-ups at first use). We give no refunds once a pass has started, except:
- (a) a duplicate or erroneous charge;
- (b) a payment debited where no pass was issued. We reconcile payments automatically; if we cannot fulfil it, we refund within 5 to 7 business days;
- (c) a pre-sale campaign that misses its target or is cancelled: full refund, paid automatically;
- (d) at our discretion.
There is no cooling-off period, because the digital service starts immediately with your consent at checkout.
2. How refunds work
We issue refunds from our admin system, to the original payment method through Razorpay, in the currency you paid. Write to support@endlesstokens.ai with your invoice number. Refunds reach you in 5 to 7 business days. We issue a credit note for each refund.
3. A refund ends the pass
Any refund, full or partial, ends the pass or top-up it paid for immediately.
4. Outage credits
If an outage or capacity failure affects you, we add time to your pass or top-up. Credits are added time, not cash, and are the sole remedy for unavailability.
5. Disputes and chargebacks
Your account is suspended while a payment dispute or chargeback is open. Please contact us first.
6. Contact
support@endlesstokens.ai